What is a "Destinationaire"? Destinationaire: A Person Who Is Wired to Create Remarkable Experiences That Are Shared & Anticipated. I came up with the word "Destinationaire" after having a conversation with Ryan Snyder, a hotelier that I admire and look up to, said the definition to me. I've always believed in the guest and team experience being something that should be unforgettable. In our industry, we talk about this on a daily basis (or at least we should be). So in this

Early on when I went head first into podcasting full time, I sat down with Stuart Butler on the Fuel Hotel Marketing Podcast in late 2019 when I was a front office manager to discuss how to really bridge the gap between marketing and operations teams! In this blog, you’ll see the show notes and the podcast episode from my show! Enjoy! 1. Hire The Right People Hire for emotional intelligence and hospitality traits. This means that we need to be more intentional with our interv